Terms of Use

Last Updated: 16 May 2025

1. Contractual Relationship

These Terms and Conditions ("Terms") govern your use of our platform, including our website and/or mobile application (collectively, the "Platform"), which facilitates the booking of tourism, hospitality and recreational appointments and services by service users ("Customers") and third-party business service providers ("Spot Owners").

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitute your agreement to be bound by these Terms, which establish a contractual relationship between you and Outside App. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Outside App may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity, or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Outside App may amend the Terms related to the Services from time to time. Amendments will be effective upon Outside App's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services are as provided in Outside App's Privacy Policy. Outside App may provide to a claim's processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute, or conflict involving you and a Third Party Provider, and such information or data is necessary to resolve the complaint, dispute, or conflict.

PLEASE NOTE THAT THE SERVICES ARE INTENDED TO BE USED TO FACILITATE THE CONNECTION OF SERVICE PROVIDERS ("SPOT OWNERS") AND CUSTOMERS FOR THE PURPOSES OF BOOKING SERVICES WITH EACH OTHER THROUGH THE SERVICES, BUT YOU AGREE THAT OUTSIDE APP HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY APPOINTMENT OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. OUTSIDE APP CANNOT AND DOES NOT CONTROL THE INFORMATION OR CONTENT CONTAINED IN ANY LISTINGS (OTHER THAN THE ARRANGEMENT AND DISPLAY OF SUCH CONTENT) OR THE CONDITION, LEGALITY, SAFETY, OR SUITABILITY OF ANY APPOINTMENTS OR ACCOMMODATIONS. OUTSIDE APP IS NOT RESPONSIBLE FOR, AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL APPOINTMENTS AND ACCOMMODATIONS. ACCORDINGLY, ANY APPOINTMENTS WILL BE MADE OR ACCEPTED AT A USER'S OWN RISK, AND, AMONG OTHER THINGS, CLIENTS MUST SATISFY THEMSELVES WITH ANY SPOT OWNER AND THEIR SERVICE PROVIDER'S CREDENTIALS, AND SERVICE PROVIDERS MUST SATISFY THEMSELVES WITH CUSTOMERS AND THE CLIENTS' ACCOMMODATIONS. USERS SHOULD NOT COMPLETE, AND SHOULD IMMEDIATELY CANCEL, APPOINTMENTS IF THEY FEEL UNSAFE OR UNCOMFORTABLE WITH ANY CONDITIONS RELATING TO THE APPOINTMENT IN ANY WAY. YOU ACKNOWLEDGE AND AGREE THAT YOUR ABILITY TO OBTAIN TOURISM OR HOSPITALITY, OR RECREATIONAL BOOKING SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH OUTSIDE APP AS A DIRECT PROVIDER OF ANY THIRD-PARTY SERVICES.

OWNERSHIP AND LICENSE

The Services and all rights therein are and shall remain Outside App's property or the property of Outside App's licensors. Subject to your compliance with these Terms, Outside App grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above (ii) to use or reference in any manner Outside App's company names, logos, product and service names, trademarks or services marks or those of Outside App's licensors. Any rights not expressly granted herein are reserved by Outside App and Outside App's licensors.

RESTRICTIONS

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Outside App; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

2. Use of the Services

USER ACCOUNT CREATION

To use certain features of the Services, you may be required to register for an account with us (your "Account") and provide certain information about yourself as prompted by the registration form. You represent and warrant that all required registration information you submit is accurate and that you will maintain the accuracy of such information. You agree not to create an account on behalf of someone other than yourself. You further agree that you shall not maintain more than one account at any given time. You may delete your Account at any time, for any reason, by following the instructions in the Services. We may suspend or terminate your Account in accordance with the section entitled "Term and Termination." You agree not to create an account or use our Services if you have been previously removed by Outside App or if you have been previously barred from any of the Services.

ACCOUNT RESPONSIBILITIES

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

You may not accept this Agreement or access or use the Services if you are not at least 18 years old. You may use the Services on behalf of individuals under 18 only if you are the parent or legal guardian of such individuals. If you do not agree with all of the provisions of this Agreement, do not access and/or use the Services.

PAYMENT TERMS

SERVICE FEES AND OTHER CHARGES

Customers shall be charged a service fee for booking the services, while Spot Owners shall be charged a concierge fee for every booking made through our platform.

BOOKING SERVICE PROVIDERS

Bookings and payments for bookings must be made through our platforms. You must provide us with a valid credit card (issued by Visa, MasterCard, or any other issuer accepted by our payment provider) ("Payment Provider") or make payment through any other means accepted by us as a condition to making an appointment with a spot owner, including free promotional services Outside App may arrange from time to time as part of the Services.

CANCELLATION OF APPOINTMENTS.

You may elect to cancel your request for services from a Spot Owner at any time before such date, in which case you may be charged a cancellation fee or may be subject to the cancellation policy of the spot owner

We reserve the right to cancel free promotional Services at any time for any reason. No credits or promotional value adjustments will be made in the event we cancel a free promotional Service. If the spot owner cancels an appointment for any reason, you will receive a refund, unless Outside App is able to book another spot owner's service that is acceptable to you during the time scheduled for your appointment.

PAYMENT PROCESS

If you order a service, you agree to pay the then-current applicable service fee listed in the Services. We will automatically bill your credit card submitted in booking an appointment on the date the appointment is booked, and each time you book an appointment thereafter. Unless otherwise expressly outlined in this Agreement, all payments to the service providers are non-refundable, except in the event the service provider, or we, cancel your appointment. Fees are exclusive of all taxes, levies, or any other charges imposed by taxing authorities, and you are responsible for payment of all such taxes or levies.

If any fee cannot be charged to your credit card for any reason, we may provide you, via email, notice of such non-payment and a link for you to update your payment information.

GENERAL PAYMENT TERMS

By providing us with your credit card number and associated payment information, you agree that Outside App is authorized to immediately invoice your account for all fees due and payable to us hereunder and that no additional notice or consent is required. You agree to immediately notify Outside App of any change in your billing address or the credit card used for payment hereunder. We may change the pricing for bookings and appointment (from time to time in our sole discretion, and subject only to the right of spot owners to review and accept said pricing changes) by updating the price list included on the Site and Application and without any additional notice to you, provided that any changes will not affect any services paid for before the change.

All charges are due immediately, and payment will be facilitated by Outside App using the preferred payment method designated in your account, after which Outside App will acknowledge such payment. If your primary account payment method is determined to be expired, invalid, or otherwise not able to be charged, you agree that Outside App may, as the spot owners' limited payment collection agent, use a secondary payment method in your Account, if available.

5. Dispute Settlement and Management Process

At Outside App, we are committed to ensuring a seamless and trustworthy experience for both customers and spot owners. While we strive for smooth transactions, disputes may occasionally arise. Customers and spot owners are encouraged to communicate directly through the platform to resolve any concerns or misunderstandings within 48 hours of the service delivery. If a resolution is reached, no further action is required. Where no amicable resolution is reached, either party may contact our customer care helpline for further support

PROHIBITED CONDUCT

Abusive language, fraud, and manipulation of the dispute process will lead to immediate suspension or permanent removal from the platform. If either party is unsatisfied with the platform's resolution, they may pursue legal remedies independently. The platform, however, will not act as a party in any external proceedings

6. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." OUTSIDE APP DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, OUTSIDE APP MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF OUR SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY

OUTSIDE APP SHALL NOT BE LIABLE FOR THE RESOLUTION OR SETTLEMENT OF ANY DISPUTE OR LIABILITY WHICH ARISES FROM BOOKINGS FOR SERVICES NOT MADE OR COMPLETED THROUGH OUTSIDE APP. OUTSIDE APP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF OUTSIDE APP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUTSIDE APP SHALL ALSO NOT BE LIABLE FOR ANY DAMAGES, LIABILITIES, OR LOSSES RESULTING FROM: (I) YOUR USE OF OR RELIANCE ON THE SERVICES, OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (II) ANY INTERACTION, DIRECT TRANSACTION, OR RELATIONSHIP BETWEEN YOU AND ANY SPOT OWNER, EVEN IF OUTSIDE APP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FURTHERMORE, OUTSIDE APP SHALL NOT BE HELD RESPONSIBLE FOR ANY DELAY OR FAILURE IN PERFORMANCE CAUSED BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL. IN NO EVENT SHALL OUTSIDE APP'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE TOTAL AMOUNT OF THE BOOKING FEE PAID BY YOU FOR THAT PARTICULAR SERVICE.

OUTSIDE APP'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE SERVICES WITH SPOT OWNERS, BUT YOU AGREE THAT OUTSIDE APP HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY SPOT OWNERS OTHER THAN AS EXPRESSLY OUTLINED IN THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

7. Indemnity

You agree to indemnify and hold Outside App and its officers, directors, employees and agents harmless from any claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Services or any services obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Outside App's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

8. Governing Law; Arbitration

Except as otherwise outlined in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its interpretation, or its enforceability (any "Dispute") shall be first mandatorily submitted to mediation proceedings under the Lagos Multi-Door Courthouse (LMDC) Rules or any similar recognized mediation framework in Nigeria. If the Dispute is not resolved through mediation within thirty (30) days from the date of commencement of the mediation, the Dispute shall be finally resolved by arbitration conducted in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria 2004 (as amended), or any successor legislation. The arbitration shall be held in Lagos, Nigeria, before a single arbitrator appointed by mutual agreement of the parties or, failing such agreement, by the Chairman of the Chartered Institute of Arbitrators, Nigeria Branch. The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on the parties, and may be enforced in any court of competent jurisdiction.

9. Other Provisions

CLAIMS OF COPYRIGHT INFRINGEMENT

Claims of copyright infringement should be sent to the designated address provided on our website.

NOTICE

We may give notice by means of a general notice on the Services, electronic mail to your email address in your account, or by written communication sent to your address as outlined in your Account. You may give notice to us by any appropriate means to be provided by us for such notice.

GENERAL

You may not assign or transfer these Terms, in whole or in part, without our prior written approval. You grant Outside App your approval to assign or transfer these Terms, in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Outside App's equity, business, or assets; or (iii) a successor by merger. No joint venture, partnership, employment, or agency relationship exists between you, Outside App, or any Spot owner as a result of your use of the Services. If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part shall, to that extent, be deemed not to form part of these Terms; however, the legality, validity, and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part with a provision or part that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to their subject matter and replace and supersede all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words "including" and "include" mean "including, but not limited to."